RETURNS & EXCHANGES
OUR EASY RETURN AND EXCHANGE POLICY
We understand that things happen, so if you aren’t satisfied with your items, we accept orders for return or exchange now at an extended time from the date of purchase.
We are happy to accept orders for return or exchange 30 days from the date of purchase if your items meet the following criteria:
- Items cannot be worn and must be in new and unused condition.
- Items must not be washed.
- Items must be intact.
Additional Returns and Exchanges Details:
Please note, that you may either opt to use your own shipping method to return your items, or you may use our shipping service for a flat package convenience fee of $7.00. To return using your own label, please email support@LAUFMAUS.com for more information.
Shipping service for items that are being exchanged is offered at no charge.
** FINAL SALE items are final sale and therefore they are not eligible for return or exchange. ** Please note that Gift Card purchases are also final sale and not eligible for return or exchange.
** International orders are not eligible for exchange ** You may return your order but please note, LAUFMAUS is not responsible for any shipping costs. Please email support@LAUFMAUSbasics.com for a Return Authorization form. Questions? Email our support team, support@LAUFMAUSbasics.com -- we're here to help.